hoki win Platform Account Terms

We at hoki win set out the terms under which you access our platform, open an account, deposit funds, place entries, and withdraw winnings. These terms apply to all users in supported jurisdictions where our service is available under local law. By using hoki win, you agree to these conditions.

Our platform operates sportsbook markets (football, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). All transactions are processed securely, and we do not charge deposit or withdrawal fees.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

Account Opening and Eligibility on hoki win

To open an account on hoki win, you must be at least 18 years old and a resident of a jurisdiction where our service is legally available. During registration, you provide your full name, email address, phone number, and date of birth. We verify this information against our records to prevent fraud and duplicate accounts. If you attempt to open multiple accounts, we reserve the right to suspend or close all associated accounts without refund.

We require identity verification (KYC) before your first withdrawal. Prepare a valid national ID, passport, or driver's license, plus a recent utility bill or bank statement showing your name and address. Upload these documents via your account settings. Our team reviews submissions within one business day. Once approved, you can withdraw to your original payment method. If your submission is rejected, we provide a reason and allow resubmission. KYC protects both your account and our platform from fraud and money-laundering risk.

Deposits and Payment Methods on hoki win

We accept six e-wallet methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four bank transfer options (mobile banking, local payment, online payment, e-wallet virtual accounts). E-wallet deposits credit instantly. Bank transfers typically complete within a few minutes during business hours. We do not charge deposit fees — your full amount is credited to your hoki win balance. Minimum and maximum account preferences vary by payment method and are displayed during checkout.

When you deposit via mobile banking, local payment, online payment, e-wallet, or mobile banking, you are redirected to the respective app or login page. Authenticate with your credentials, review the transaction, and approve. Your balance updates immediately. local payment deposits work via QR-code scan — open your e-wallet app, scan the code displayed on hoki win, and confirm the amount. Bank transfers require you to send funds to a virtual account number we provide; include your account ID as the reference so we can match the deposit to your account. Do not send funds without a reference — we cannot credit unidentified transfers.

Withdrawals and Verification on hoki win

You can withdraw your balance to your original payment method at any time, subject to KYC approval. Submit a withdrawal request via your account wallet. We process withdrawals within standard windows — e-wallet withdrawals typically complete within minutes; bank transfers may take a few hours depending on your bank. We do not charge withdrawal fees. Your withdrawal is final once submitted; we cannot reverse it.

If a withdrawal fails or is delayed, check your payment method's transaction history first — sometimes delays occur on the bank or e-wallet side. Contact our support team with your withdrawal ID if funds do not appear within the stated window. We investigate and escalate to your payment provider if needed. Withdrawals are only available to verified accounts; if your KYC is pending, complete verification first.

Our hoki win Policy on Entries, Disputes, and Closure

When you place an entry on hoki win, you agree to the market rules displayed on the market page. Market closing times are final — once a market closes, we do not accept late entries. Your entry is locked once confirmed and cannot be cancelled. If a market is cancelled or postponed, we credit your stake back to your balance or offer an alternative market at your request.

We settle all entries based on official results from the relevant league, tournament, or game provider. For football matches (Liga 1, Piala Indonesia, Champions League, Premier League), we use the final score at full time. For live-dealer tables, results are determined by the dealer's actions and card outcomes. For slot games, results are determined by the game's random number generator. We do not accept disputes based on personal opinion or claimed unfairness — only factual errors in settlement are reviewed.

• 1
  Dispute submissionStep 1

  Contact our support team within 7 days of the disputed entry with your entry ID and reason for dispute.

• 2
  InvestigationStep 2

  We review the market rules, official result, and your entry. We respond within 3 business days.

• 3
  ResolutionStep 3

  If we find a factual error, we correct the settlement and credit your account. If the settlement was correct, we explain why and close the dispute.

We reserve the right to suspend or close your account if you violate these terms, engage in fraud, use multiple accounts, or attempt to exploit our platform. Closure is final, and any remaining balance is forfeited. We may also close your account if you have not logged in for 12 months or if we are required to do so by law.

These terms are governed by the laws of the jurisdiction in which hoki win operates. Any disputes arising from your use of our platform are subject to binding arbitration, not court proceedings. We do not accept liability for indirect or consequential losses, including lost earnings or data.

For questions about these terms, contact our support team via the hoki win app or website. We provide English support and can clarify account policies, payment procedures, or dispute resolution. Our team is available during standard business hours and responds to all inquiries within one business day.